Privacy Policy

This privacy policy sets out how Carbon Nutrition & Dietetics uses and protects any personal information that you provide us.

Carbon Nutrition & Dietetics is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using our services/this website then you can be assured that it will only be used in accordance with this privacy statement.

Carbon Nutrition and Dietetics may change this policy by updating this page. 

What data is collected

  • Name

  • Contact information including email address

  • Demographic information such as postcode, preferences and interests

  • Further clinical information in relation to reports from other health professionals

What is done with your information

  • Professional record keeping of client information.

  • Sharing information with relevant health professionals.

  • We may use the information to improve our products and services.

  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Booking Information

1. Cancellation

Appointment cancellations must always give 48 hours notice, unless there are exceptional circumstances.

Cancelling with less than 48hrs notice will incur a late cancellation fee of 50% of the cost of the appointment.

Bookings can be rearranged if 24hr notice is given

2. Fees

  • Fees will be agreed prior to booking appointments.

  • Pre-payment is required for online bookings.

  • Invoices are payable within 7 days unless agreed otherwise.

  • The following process will apply in the event of non-payment:

  • If an invoice is not paid within 7 days thereafter, the client will receive written notice that therapy is suspended pending payment in full.

  • If payment is not received in full within 7 days of therapy being suspended, the dietitian reserves the right to refer the matter to a solicitor and to commence legal action.

Withdraw Consent and request for your files to be deleted

If you any queries in relation to General Data Protection Regulation (GDPR) and/or do not wish to make use of your personal information in this way, please contact us at jasmine@carbonnutrition.co.uk